Privacy Policy
How Relumi handles room photos, accounts, and analytics
This policy is for Relumi at relumi.app. Relumi is operated by Zane. Contact support@relumi.app.
What we collect
- Account: name and email from Google or Microsoft when you sign in.
- Room photos and prompts: images and text you upload to generate a remodel.
- Generated images: the results Relumi creates from your photo.
- Usage: generate counts, plan entitlements, and basic device and log data needed to run the service.
- Limited anti-abuse signals: hashed versions of your IP address, a first-party device identifier, and a best-effort browser signal. These help prevent fraud and repeated free-try abuse. They are minimized, kept only as hashed signals in an anti-abuse retention category, and are not used for advertising.
- Payments: when payments are enabled, our payment processor receives the information needed to charge you. Relumi stores the resulting credits and plan entitlements, not your full card number.
We do not use email-and-password signup.
How we use it
We use this information to generate remodel images, keep you signed in, enforce free and paid limits, store files for the period of your plan, prevent abuse and fraud, and improve Relumi.
Room photos are sent to image-generation providers solely to create your result. We do not sell your photos.
To protect users and the service, your prompts, uploaded input images, and generated results may be sent to content safety services solely to detect unsafe content. These services receive only what is needed for that check and do not receive your data for advertising.
How long we keep files
- Free tries: 1 week
- Credit packs: 3 months
- Yearly: 1 year
- Lifetime: kept until you ask us to delete them or the account is closed
After that, source and result files are removed. We may keep limited account and billing records as required by law.
When you delete your account, we remove sign-in profile and tokens and detach your account from remaining business records. We may keep minimized payment and credit-history records needed for law, fraud prevention, and financial reconciliation. Those records are no longer linked to your account.
Hashed anti-abuse signals are stored separately from room photos and generated images, and are retained only as long as needed for fraud prevention and free-try integrity. They are not kept as raw IP addresses or raw device or browser identifiers.
Analytics
The production site uses Google Analytics and a self-hosted OpenPanel instance. They receive page views and similar usage events so we can understand whether Relumi is working. We do not use advertising cookies.
Sharing
We share data with:
- Sign-in providers (Google, Microsoft)
- Image-generation providers that produce your result
- Content safety services that check prompts, input images, and generated results for unsafe content
- Cloudflare for hosting and file storage
- A payment processor, when you buy credits or a membership
We do not sell personal information.
Looks stay private until you create a share link. Anyone with that link can see the original photo and the result until the look expires or you delete it. We do not put shared looks in the sitemap.
Your choices
You can stop uploading photos, sign out, or email support@relumi.app to ask for account or file deletion. Account deletion removes your sign-in data and unlinks remaining business records from your account. Minimized payment and credit-history records may remain for legal, fraud-prevention, and financial reconciliation needs.
Blocking essential storage can affect sign-in and the free generate. Clearing cookies may reset the first-party device identifier; a best-effort browser signal may be recomputed when the browser still exposes the same characteristics, but it does not survive every browser reset or privacy mode.
Changes
We may update this policy. The date at the top is the latest version.